Vistazo Support
Hi, and thanks for playing Vistazo! Whether something isn't working, you're stuck, or you just have a question, we're happy to help.
Vistazo is made by one person, so replies usually take a few days. Every message is read and answered personally.
Frequently asked questions
How do I save my progress across devices?
Your progress is saved automatically on your device. To sync it to another phone or tablet, open Account and add your email — we'll send you a short login code. Enter that code on any device to bring your XP, streaks, achievements, and Spydex collection with you. No password to remember.
Is Vistazo really free?
Yes. Vistazo is completely free to play. On the web there are no ads at all. In the mobile apps the only ads are optional rewarded videos — you choose to watch one for a bonus, they are never forced, and a one-time purchase removes them entirely. No tracking profiles, ever.
How does the Daily puzzle work?
The Daily is one special puzzle each day that's the same for everyone in the world. It refreshes at midnight, and once you finish it you can share your result — Wordle-style — to compare with friends. Come back every day to keep your streak alive!
How do I switch between English and Spanish?
Tap the 🌐 language toggle in the game to switch between English and Spanish at any time. Vistazo also tries to pick your language automatically the first time you play.
I reinstalled the app and lost my progress. Can I get it back?
If you added your email before, yes! Just open Account, enter your email, and use the login code we send you. Your saved progress will be restored from the cloud. (Progress is only recoverable if you linked an email — otherwise it lives only on the original device.)
How do I delete my account and data?
You can delete everything in-app under Account → "Delete account & data", which removes your login and your saved progress. You can also email us at support@vistazo.fun. Full instructions are here: vistazo.fun/delete-account.
How do I report a bug or a wrong object?
Please email support@vistazo.fun with a quick description — and if you can, the mode you were in and a screenshot. If an object looks wrong, is mislabeled, or is in the wrong language, let us know which one and we'll fix it. These reports genuinely help make the game better.
Do I need an account to play?
No. You can jump straight in and play everything without signing up. Adding your email is optional and only exists so your progress can follow you to other devices or survive a reinstall.